Privacy policy
Oxylete ("OXYLETE", "we", "our", or "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy describes how we collect, use, process, disclose, and safeguard your personal information when you visit our website, purchase products, interact with our services, or otherwise communicate with us.
Our online store is powered by Shopify, which provides the ecommerce infrastructure that enables us to sell our products and deliver our services.
By accessing or using our website www.oxylete.in or any related services (collectively, the “Services”), you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
This Privacy Policy is designed to comply with applicable laws including:
• The Digital Personal Data Protection Act, 2023 (India)
• The Information Technology Act, 2000
• Applicable ecommerce and consumer protection regulations
1. Nature of Oxylete Products
Oxylete sells recreational oxygen products intended for lifestyle and wellness use.
Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Information collected through our Services is used solely for ecommerce operations and customer support.
2. Personal Information We Collect
Depending on how you interact with our Services, we may collect the following categories of personal information.
Contact Information
• Full name
• Email address
• Phone number
• Billing address
• Shipping address
Account Information
If you create an account with us:
• Username
• Password
• Saved addresses
• Preferences
• Order history
Payment Information
Payments are securely processed through third-party payment providers such as RBI-compliant gateways (for example Razorpay, Shopify Payments, UPI providers, or similar processors).
Oxylete does not store full credit or debit card numbers on its servers.
Payment providers may collect:
• Card details
• Payment method information
• Transaction confirmations
Transaction Information
Information related to purchases including:
• Products viewed
• Items added to cart or wishlist
• Orders placed
• Returns or exchanges
• Payment methods used
Device and Technical Information
When you access our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Operating system
• Referral URLs
• Pages visited
• Interaction data
• Session duration
Communication Data
If you contact us, we may collect:
• Customer support messages
• Email correspondence
• Feedback and reviews
• Survey responses
3. How We Collect Your Information
We collect information from multiple sources.
Directly from You
When you:
• Create an account
• Place an order
• Subscribe to emails
• Contact customer support
• Submit forms on our website
Automatically Through Technology
Through:
• Cookies
• Analytics tools
• Shopify infrastructure
• Website server logs
From Third Parties
We may receive information from:
• Ecommerce platform providers
• Payment processors
• Advertising partners
• Marketing service providers
4. Legal Basis for Processing Personal Data
Under the Digital Personal Data Protection Act, 2023, we process personal data based on one or more lawful grounds including:
Consent
When you subscribe to marketing communications or voluntarily provide information.
Contractual Necessity
To fulfill orders and provide purchased products and services.
Legal Obligations
To comply with taxation, accounting, and regulatory requirements.
Legitimate Business Interests
To improve website functionality, prevent fraud, and maintain service security.
5. How We Use Your Personal Information
We may use personal information for the following purposes.
Order Processing and Fulfillment
• Process payments
• Deliver purchased products
• Manage shipping and logistics
• Handle returns and exchanges
Customer Account Management
• Create and manage user accounts
• Store preferences and settings
• Maintain purchase records
Customer Communication
We may contact you regarding:
• Order confirmations
• Shipping updates
• Customer support responses
• Service notifications
Marketing and Promotions
With your consent, we may send:
• Promotional emails
• Product announcements
• Special offers
• Brand updates
You may unsubscribe from marketing communications at any time.
Service Improvement
We analyze usage data to:
• Improve website design
• Enhance user experience
• Develop new features
• Understand customer behavior
Security and Fraud Prevention
We use data to:
• Detect fraud or suspicious activity
• Protect user accounts
• Maintain website security
Legal Compliance
We may process personal data to comply with:
• Tax regulations
• Consumer protection laws
• Government requests
• Court orders or legal proceedings
6. Sharing and Disclosure of Personal Information
Oxylete does not sell personal information.
We may share personal information in the following circumstances.
Service Providers
We may share information with trusted partners who assist in operating our business, such as:
• Ecommerce platform providers
• Payment processors
• Logistics and shipping providers
• Cloud hosting services
• Email and SMS service providers
• Data analytics platforms
These partners are required to protect personal data and use it only for authorized purposes.
Advertising and Marketing Partners
We may work with advertising platforms to display relevant advertisements based on your interactions with our website.
Users may opt out of targeted advertising through browser settings or platform controls.
Legal and Regulatory Authorities
We may disclose personal information when required to:
• Comply with legal obligations
• Respond to law enforcement requests
• Protect our rights or property
• Prevent fraud or illegal activity
Business Transfers
In the event of a merger, acquisition, restructuring, or asset sale, customer information may be transferred as part of the transaction.
7. Relationship with Shopify
Our online store is hosted by Shopify Inc.
Shopify provides the ecommerce platform that enables us to sell our products and services.
Information you provide on our website may be transmitted to Shopify and processed in accordance with Shopify’s privacy policies.
Shopify may process certain personal information to:
• operate ecommerce infrastructure
• enable secure transactions
• support analytics and fraud prevention
• improve platform performance
For more information, please review Shopify’s privacy policy at:
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
Cookies may be used to:
• remember items in your shopping cart
• store login sessions
• analyze site traffic
• improve website performance
• personalize advertisements
You can control cookie settings through your browser.
Disabling cookies may affect certain features of the website.
9. Data Security
We implement appropriate technical and organizational measures to protect personal information including:
• encrypted payment processing
• secure servers
• restricted data access
• monitoring and security controls
However, no internet transmission or storage system can be guaranteed to be completely secure.
10. Data Breach Notification
In the event of a data breach affecting personal information, Oxylete will:
• investigate the incident promptly
• take appropriate corrective actions
• notify affected users when required by applicable law
11. Data Retention
We retain personal information only as long as necessary to:
• fulfill orders and provide services
• comply with legal obligations
• resolve disputes
• enforce agreements
Once personal data is no longer required, it will be securely deleted or anonymized.
12. Your Rights Under the Digital Personal Data Protection Act, 2023
Subject to applicable law, you may have the right to:
Access Your Data
Request information about personal data we hold about you.
Correction
Request correction of inaccurate or incomplete data.
Deletion
Request deletion of your personal data, subject to legal requirements.
Withdraw Consent
Withdraw consent for data processing where consent was the legal basis.
Data Portability
Request a copy of your personal information where applicable.
Nomination Right
You may nominate another individual to exercise your rights in case of death or incapacity.
Requests can be submitted by contacting us using the details below.
13. Children's Privacy
Our Services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
If a parent or guardian believes that a child has provided personal information to us, they may contact us and we will delete such information.
14. International Data Transfers
Your personal information may be stored or processed in countries outside India where our service providers operate.
When such transfers occur, we ensure that appropriate safeguards are implemented in accordance with applicable data protection laws.
15. Grievance Redressal
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, Oxylete has appointed a Grievance Officer to address concerns regarding personal data processing.
If you have complaints or concerns about how your personal data is handled, please contact our Grievance Officer.
Grievance Officer
Oxylete
Email: grievance@oxylete.in
We will acknowledge receipt of your complaint within 48 hours and aim to resolve it within 30 days.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or technology.
The updated policy will be posted on this page with the revised Last Updated date.
17. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us.
Oxylete
Email: info@oxylete.in
Privacy Contact: privacy@oxylete.in
Address:
Oxylete
Hyderabad, Telangana 500060
India